Hospitality and food safety training
Improve your customer service and accountability.
Compliance and customer service are hard to maintain consistently when staff are not working under one roof. Three by Three’s hospitality management app allows you to effectively train restaurant staff working across multiple locations in South Africa.
Remote employee training can be carried out through the Three by Three app: staff complete short, practical micro-lessons in minutes between shifts or during quieter periods. Learning becomes something that fits naturally into the rhythm of the workday.
Large base of active employees
| Workers | 813 |
| Modules | 6,122 |
| Completed lessons per workers | 7+ |
Solution provided by the Three by Three app
Micro lessons
Instead of once-off training events, learning becomes continuous. Micro lessons on the app are accessible on mobile, so hospitality staff can easily complete the modules wherever they are.
Result: Food safety standards are upheld across all sites and customer service is consistently of a high quality.
Real-time visibility
The Three by Three platform provides real-time visibility into training engagement and completion rates, turning training from a box-ticking exercise into a measurable business tool.
Result: Large teams can be easily tracked and managed through one digital platform.
The Three by Three app allows you to build a reliable staff who deliver high-quality service every time, without printed manuals or classroom sessions.
Training content focused on critical areas such as:
Most global communication platforms are built for workforces with reliable internet and modern smartphones. That’s not the South African reality. Effective deskless workforce communication here demands a different approach:
Food safety and hygiene compliance
Customer service excellence
Professional presentation and conduct
Health and safety standards
Venue-specific expectations
How the Three by Three app works for South African hospitality management
Staff can complete training through their mobile phone at any location and at any time.
Communicate
Get critical updates and site-specific instructions to your staff instantly, with confirmation that messages were received and read.
Train
Customer service training for employees, alongside food safety and hygiene compliance, professional conduct, health and safety, and venue-specific expectations.
Digitise Content
Replace pen-and-paper assessments with instant digital knowledge checks.
Monitor
Managing remote teams training means real-time visibility into engagement and completion rates across every placement.
Conduct Admin
Cut the paperwork out of onboarding and keep employee records current without the back-and-forth.
Incentivise
Track, manage and pay out field incentives digitally, so there is always a clear record of what was earned and what was paid.
Hospitality management app FAQs
What are the best platforms for remote training for hospitality staff in South Africa?
A mobile-first platform built for shift work, not desk work, is the standard here. Three by Three delivers food safety and customer service training in short micro-lessons staff can complete between shifts or during quieter periods, with real-time visibility into who has completed what.
How can you improve communication with hospitality staff using digital tools?
With digital tools, you can move away from printed manuals and once-off briefings, which are expensive to produce and easy to ignore once staff are placed at a site. A mobile app that reaches staff wherever they are, on-site, at home, or commuting, closes that gap and gives management confirmation that training content was actually received and completed.
Where can you find online training solutions for hospitality staff management?
Look for a platform built specifically for distributed, shift-based teams rather than a generic corporate learning system. Three by Three is built for hospitality and labour broking companies managing staff placed across multiple restaurant and casino sites, with training that fits around shift patterns instead of competing with them.
What are the top platforms for tracking hospitality employee performance remotely?
The platforms worth considering are the ones that give real-time visibility into engagement and completion rates across every placement, not just attendance at a single training event. Three by Three replaces pen-and-paper sign-off with digital knowledge checks and gives management a clear, current record of who has completed training and who hasn’t, across every site.